Thank you SO MUCH for joining us and for supporting art you love!!!

We’re all learning new things right now, and hope that the following tips are helpful in experiencing the magic of BFan at home. For best results, we recommend testing your watch setup in advance.

Didn’t receive your link? Email BFan Marketing Assistant Izzy Overstreet (isabelle@balletfantastique.org).

FIRST: Got the password?

1. To ensure password receipt, type your email address correctly at checkout—since this is the address to which we’ll send all the details. :)

2. After your successful signup reservation, watch your inbox for an email from us @balletfantastique.org including secure watch link + password. Emails will be sent to the email address you entered at checkout—typically included with the donation receipt you’ll receive directly after your successful donation submission.

3. If you don’t see an email from us, please check your Promotions and Spam folders; our messages sometimes get stuck!

4. STILL NEED HELP? Email Izzy: isabelle@balletfantastique.org.

NEXT: Choose your watch device

Watch on our Website via YOUR TABLET, SMART PHONE, OR COMPUTER

1. Go to the streaming link provided by BFan.

2. Type in the Password (see above).

3. Click/tap the “Play” button anytime after the show release time to start the video.

TIP: Click/tap the “Enter Full-Screen” button to view the movie in the largest possible size on your device. The button looks like this:

or: “cast” the movie on your smart tv (recommended)

If your TV is from 2013 or newer, there is a good chance you have a SmartTV!

how to “cast” FROM YOUR COMPUTER TO your smart tv:

1. Make sure your SmartTV/streaming device is set up, and that your computer and that your SmartTV/streaming device are connected to the same Wi-Fi network as each other.

2. On your computer, go to the streaming link provided by BFan and type in the secure Password you received from us.

3. Click/tap the “Cast” or “Airplay” icon. Select the device you want to “Cast” or “Airplay” to, and wait for it to connect. Once connected, the video should play on your TV.

*The Cast icon looks like this:

Check out this video for more help with casting:

• If there are any issues with the Chromecast stream, try setting the video to a lower quality.

• You can find more information from Google on how to set up your Google Chromecast device and how to cast from your Google Chrome browser.

• You can find more information from Apple on using AirPlay on your Apple device.

Or: connect your computer/laptop/mobile device to your TV with an “hdmi” cable

• You can plug your laptop, computer, or mobile device into your TV using an HDMI cable. Usually, HDMI ports are found at the back of your TV. Attach your HDMI cable to this socket, and plug the other end into the device you intend to stream with. NOTE: You will need to make sure you have the right cable for your TV and devices, and if you are using a mobile or tablet, you might need an adaptor as well.

• Now that you have connected your cable, you may need to change your TV’s input settings. Use your remote control to find the source menu, and select the channel associated with the socket your device is plugged into. You may also need to change the sound settings on your device to ensure it is using the TV to project the sound.

• Once you have your TV connected, your TV will display your computer's screen with audio on your TV. Navigate to the Watch page on your computer/mobile device and enter the Password. NOTE: You may have to adjust your computer's "Display" settings ("Settings" or "System" on a Mac).

Note: Not all TVs have an HDMI hookup—again, we recommend testing in advance.

or: use a streaming device (like roku/apple tv, etc.)

• There are many options for purchasing an inexpensive device that plugs into the back of your TV, allowing you to turn your regular TV into a “SmartTV”! Options include: Apple TV, Amazon Fire, Google Chromecast, and Roku.

• Once these devices are set up, you will be able navigate to the “website search” page and type in the Watch link + Password (see above).

TIPS TO IMPROVE VIDEO QUALITY & SPEED

• Refresh your browser page.

• Restart your computer.

• Close the app, and reopen it.

• Disconnect other devices connected to your network and disable all background applications currently running on your device to increase your connection and computer speed.

• Clear your browser’s cache and cookies.

• Try using a different browser (Chrome, Safari, etc).

• Try using a different device.

• Make sure you are not using a VPN.

• Restart your router.

• Restart your device.

• Try using a different network (e.g., another WiFi connection, 4G or a Hotspot).

NOTE: If you close out of the YouTube video during the show, when you rejoin, the video may pick back up in real time (later than when you closed out).

FAQs

How do I adjust the volume in the video player?

• Hover the cursor over the video you are currently watching to make the video controls visible.

• On the bottom right, you should see volume controls.

• To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.

• If you’d like to mute the video entirely, click all the way to the far left side so none of the bars are highlighted. Click again to unmute.

Why isn't the video starting right away?

• We have built in a short buffer to allow everyone to join in on the stream! Sit tight and get ready, the show will begin soon!

• If the video does not start after some time, try refreshing the page.

WE ARE SO GRATEFUL FOR YOUR SUPPORT. Contact Ballet Fantastique principal ballerina and Development Director Ashley Bontrager at ashley@balletfantastique.org to get started.

YES! Visit the page for the Watch event of your choosing, and select the “gift” option, then proceed to checkout.

what Browser is best for optimal viewing?

What are the technical requirements to watch?